1. Order Acceptance and Processing:

  • Orders are deemed accepted upon confirmation by SAGEHARP, either verbally or in writing (e.g., email, order confirmation).
  • SAGEHARP will make every effort to process orders and arrange for delivery within a reasonable timeframe.
  • Estimated delivery dates are provided as a guide and are subject to change due to unforeseen circumstances.

2. Delivery Methods and Areas:

  • SAGEHARP utilizes various delivery methods, including but not limited to:
    • Our own delivery fleet
    • Third-party logistics providers
    • Customer pickup from our designated yard/warehouse
  • Delivery areas are generally within [Specify the geographical area covered by SAGEHARP]. Please contact us to confirm delivery availability for specific locations.

3. Delivery Costs:

  • Delivery costs are calculated based on factors such as:
    • Distance to delivery location
    • Quantity and weight of materials
    • Accessibility of the delivery site
  • Delivery costs will be clearly outlined in the order confirmation and invoice.
  • Customers are responsible for ensuring that the delivery location is accessible for the delivery vehicle and that there are no obstacles that may impede delivery.

4. Delivery Schedules and Timeframes:

  • Delivery schedules will be communicated to customers upon order confirmation and may be subject to change due to unforeseen circumstances.
  • Customers are requested to provide a preferred delivery date and time window, if possible.
  • SAGEHARP will make every effort to adhere to agreed-upon delivery schedules, but delays may occur due to factors beyond our control (e.g., traffic, weather, unforeseen site conditions).
  • Customers are responsible for ensuring that someone is available to receive the delivery at the agreed-upon time and location.

5. Risk of Loss and Damage:

  • Risk of loss or damage to the delivered materials passes to the customer upon delivery and acceptance of the goods.
  • Customers should carefully inspect the delivered materials upon receipt and report any damage or discrepancies to SAGEHARP immediately.
  • Claims for damage or loss must be submitted within [Specify timeframe, e.g., 24 hours] of delivery.

6. Delivery Delays and Cancellations:

  • SAGEHARP will notify customers of any anticipated delivery delays as soon as possible.
  • Customers may request cancellation of their order prior to delivery.
  • Cancellation policies and associated fees (if any) will be outlined in the order confirmation and are subject to change.

7. Force Majeure:

  • SAGEHARP will not be held liable for any delay or failure to deliver due to events beyond our reasonable control, including but not limited to:
    • Acts of God (e.g., natural disasters)
    • War or terrorism
    • Strikes or labor disputes
    • Government regulations or restrictions

8. Contact Information:

  • For any questions or concerns regarding delivery, please contact SAGEHARP at:
    Phone: +359 2 345 6789
    Address: st. Haskovo 8, Varna, Bulgaria